Cynthia and Philip's
Wedding Reception Celebration!
Cynthia & Philip
NJ 07734
ph: 917-847-8143
cynthia
Summary
- Five years experience project managing, designing, and developing eLearning and instructor-led training programs in the software industry.
- Designed and developed customer-facing and internal curricula for web-based programs and classroom training.
- Mapped courseware development and updates to product release cycles.
- Partnered with stakeholders, vendors, SMEs, and localization team.
- Coordinated cross-functional team input from Product Management, Engineering, Documentation, Training, Support, and Marketing.
- Developed training programs to align with design specifications and business objectives.
- Responsible for product look, feel, and quality:
- Design, graphics, layout, UI, navigation, features, etc.
- Responsible for conducting needs and task analyses and measuring training programs’ effectiveness.
- Managed evaluations and folded feedback into courseware development.
- Responsible for keeping product knowledge current and learning customer use cases.
Expertise
- Translating technical instruction into easy-to-understand steps.
- Translating abstract concepts into easy-to-follow pictures.
- Developing content for rapid and iterative courseware development.
Professional Experience
Google New York, NY and DoubleClick New York, NY
Role: Senior Learning & Development Specialist I
Time: March 2006 to Present (Acquired by Google April 2008)
Thomson LearningR&D Labs Stamford, CT and Wadsworth Ft. Worth, TX
Role: Consultant – Developmental Editor & Project/Content Manager
Time: March 2004 to October 2004 / March 2005 to March 2006
Prentice Hall (Pearson Education)
Harry N. Abrams and Vendome Press New York, NY (co-editions)
- Role: Developmental Editor & Project Manager (Textbooks)
- Time: August 2001 to February 2003 (Full-time) and
- January to May 2004, September 2004 (Contract per project)
City University College System New York, NY
- Role: Adjunct Professor
- Time: January 1993 to May 1994 / January 1998 to May 2003
List of additional adjunct teaching during these years is available upon request.
Technical Skills
- eLearning authoring tools:
- Adobe Breeze/Presenter
- Adobe Captivate
- Camtasia
- Articulate
- Animation: Flash
- Layout: InDesign
- Web editing: Dreamweaver
- Microsoft Office: Word, Excel, PowerPoint, Project, Visio
- Web-based conferencing: Adobe Connect, WebEx
- Learning Management Systems (e.g., Learn.com)
Cynthia & Philip
NJ 07734
ph: 917-847-8143
cynthia